Every Auren product is covered against manufacturing defects. If something is not right, contact us and we will make it right.
What is covered
- Seam failures, broken zippers and defects in materials or workmanship under normal use.
What is not covered
- Normal wear, damage caused by misuse, accidents or not following the care instructions.
Making a claim
Email maelpatrickvincent@outlook.com with your order number, a short description and photos of the issue. Approved claims are repaired, replaced or refunded.